Shipping policy

Free Shipping on all online orders

We are pleased to offer complimentary shipping on all online orders. Please note that this offer is applicable only for shipments to residential or commercial addresses; we do not ship to PO Boxes. Additionally, our shipping services are limited to domestic deliveries, and we do not offer international shipping at this time.

Dispatch and Production Times

Upon placing your order, our dedicated team begins the meticulous process of crafting and preparing your bespoke jewellery. Dispatch and production times vary depending on the type of jewellery piece ordered. Refer to the individual product page for a production time estimate or reach out to your nearest studio for more information.

Shipping Methods

We proudly partner with Australia Post to provide reliable and secure shipping services for our valued customers.

Estimated Delivery Times

To ensure transparency and manage expectations, we provide estimated delivery times according to Australia Post’s shipping estimates. Please refer to the table below for an overview of shipping times based on your state.

Destination	Standard Shipping Time
Metro Syd, Mel	2-4 days
Bris, Adel, Perth, Tas, Darwin & Katherine	7-10 days
Regional	10-20 days

Note: The above times are estimates provided by Australia Post and may be subject to change.

Signature Requirement and Delivery Responsibility

To ensure the security of your purchase, a signature will be required upon delivery. If the delivery is to a work address, please be aware that our responsibility concludes upon obtaining a signature, even if it is not from the customer themselves.

Insurance and Tracking

All packages dispatched by Baivina Jewellery are fully insured until the point of delivery. We utilize Australia Post’s tracking services, allowing you to monitor the progress of your shipment and ensuring a reliable and transparent delivery process.

Discreet Packaging

Your parcel will not display any Baivina Jewellery branding to maintain the element of surprise for your special occasion. The sender’s name on the parcel will simply read “Baivina”.

International Shipping

At this time, we are not able to provide international shipping. We suggest reaching out to one of our studios to discuss alternative arrangements before placing an order.

Order Pickup Option

For added convenience, online purchasers have the option to pick up their orders from Sydney CBD Baivina Jewellery store. Please note that the individual collecting the order must present the credit card used for the purchase, valid identification, and a copy of the order confirmation.

Returns, Resizing, and Annual Servicing

We strongly recommend bringing your jewellery to us in person for returns, resizing whenever possible. In case shipping is necessary, please contact us in advance to receive detailed instructions on safely shipping the item.

Return Shipping Charges

While we offer free shipping for delivering online orders, we kindly request customers to cover the shipping charges for returns, resizing, or annual servicing. It is the customer’s responsibility to ensure the safe arrival of the item at Baivina Jewellery. In the rare event of a faulty product or an incorrect order, we will reimburse any shipping costs incurred. Additionally, customers will incur a shipping charge if we need to return the item.

Contact Us

If you have any questions, please contact Warringah Mall at 02 99729783. A representative will be on hand to assist you from 9:00AM–5:00PM Monday through Friday.

These shipping and delivery policies are subject to change without notice. Please check this page regularly for updates.