SHIPPING INFO                

 

We know that you cannot wait to get your hands on the goodies you purchase on Baivina. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. 

For more information, have a look below at all the details and estimate delivery times. If you still have any further questions, please feel free to contact our Customer Service. Please note, Baivina is not responsible for any delays caused by Australia Post, especially during high volume seasons - however, below is the quickest and best delivery estimation for your country.

If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Baivina is not held liable in the event the parcel goes missing. Further, Baivina will not be able to refund or resend the parcel. We appreciate your understanding.

Australia:

Express Post (AU$ 15): Next business day delivery

· If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by Australia Post Next Day Guarantee.

Overseas:

Express Post ( from AU$ 45): 2-4 business days

Public Holidays:

Shipping days do not include public holidays.

Order Tracking:

Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.

Custom and Duty charges:

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don't have any control over these charges, we can't cover them for you.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

* We do not deliver to PO Box address and parcel locker.


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© 2020 by Baivina Pty Ltd. All rights reserved

Level 4, Suite 5, 428 George St. Dymocks Building, Sydney NSW 2000, Australia